Intercultural Communication in the Workforce Essay

1298 Words Jan 15th, 2011 6 Pages
Intercultural Communication in the Workforce

Today’s organizations are doing business more and more in a global context. The people that count in any business from the suppliers to clients to employees are increasingly based in remote locations in foreign countries. The need for effective and clear intercultural communication is becoming vital in securing success in today’s global workplace. Managers of global corporations need to understand the role of intercultural communication competence in achieving cohesiveness in diverse environments of global business teams. Whether delivering a presentation, negotiating with a supplier, or providing assistance to a client, intercultural communication must be done right.

The US labor force is
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In some cases, a cultures frankness, such as "telling it like it is", would be considered extremely rude to other groups that like to maintain harmony. Also, a person's accent can vary greatly, even when it’s within the same language. We should not pre judge one's accent and make assumptions about that person’s background. Adapting to culturally diverse organizations presents several challenges, and managing intercultural workplace interaction is often particularly challenging because cultural differences are not always easy to identify (Holmes & Riddiford, 2010).

Keep in mind, that when a person is unfamiliar with another culture, it's easier to make a judgmental assumption about that culture or create conflict through difference of opinion. Jameson (2007) states that “If we took into account the full cultural identities of people rather than just their nationalities, we might gain additional insights into convergence. A new emphasis on individual cultural identity might enable communicators to find shared cultural traits that lead to better communication” (p. 32). However, effective communication between diverse cultures requires more than simply acknowledging differences; it requires us to understand value and know how to handle these differences.

A competent intercultural communicator, according to the Behavioral Assessment Scale for Intercultural Communication (BASIC) effectiveness, should be able to express respect for another and

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